Items where Author is "McKnight, S"

MCKNIGHT, S. and BOOTH, A., 2010. Identifying customer expectations is key to evidence based service delivery. EBLIP (Evidence Based Library and Information Practice), 5 (1), pp. 26-31. ISSN 1715-720X

MCKNIGHT, S., 2010. Library decision making informed by customer values. PhD, Nottingham Trent University.

MCKNIGHT, S., 2010. The future is what we make it! [PowerPoint presentation]. In: University Health and Medical Librarians Group (UHMLG) Spring Forum, Woburn House Conference Centre, London, 1 March 2010, London.

MCKNIGHT, S., 2010. The future is what we make it! In: University Health and Medical Librarians Group (UHMLG) Spring Forum, Woburn House Conference Centre, London, 1 March 2010, London.

MCKNIGHT, S., TRIKIĆ, A. and BAKER, J., 2009. Accessibility - a learning imperative.

MCKNIGHT, S., 2009. Backing the winners: libraries adding value. In: SCONUL Conference, Bournemouth, 10-12 June 2009, Bournemouth.

MCKNIGHT, S., 2009. Bridging the gap between service provision and customer expectation. Performance Measurement and Metrics, 10 (2), pp. 79-93. ISSN 0143-5124

MCKNIGHT, S., 2009. Case study: Nottingham Trent University chooses Desire2Learn as their new Learning Management System. Desire2Learn.

MCKNIGHT, S., 2009. Librarians and academics - partners in teaching and learning. Educational Developments, 10 (1), pp. 17-20. ISSN 1469-3267

MCKNIGHT, S., 2009. Raising standards: the responsibility of professionals [conference report]. , pp. 1-2. ISSN 0966-6745

MCKNIGHT, S., 2009. The business of libraries: yesterday, today and tomorrow. Nottingham: Nottingham Trent University.

MCKNIGHT, S., 2008. Are there common academic library customer values? Library Management, 29 (67), pp. 600-619. ISSN 0143-5124

MCKNIGHT, S. and AUSTIN, K., 2008. Customer Value Discovery for the not-for-profit sector. UNSPECIFIED.

MCKNIGHT, S., 2008. Enhancing life-long learning, teaching and research through information resources and services. In: Libraries; learning and teaching; and the university, London.

MCKNIGHT, S. and BERRINGTON, M., 2008. Improving customer satisfaction: changes as a result of Customer Value Discovery. Evidence Based Library and Information Practice, 3 (1), pp. 33-52.

WOODALL, T. and MCKNIGHT, S., 2008. Meaning and measurement of value: the answer, of course, is eleven. In: AM2008 Conference, Robert Gordon University, Aberdeen, 7-10 July 2008.

MCKNIGHT, S., 2008. Raising standards: the responsibility of professionals. In: NAG Annual Conference, Norwich, 17 September 2008, Norwich.

MCKNIGHT, S., 2008. Students need stuff: making it easier for online learners. In: eBooks and eContent Conference, University College London, 13 May 2008, London.

MCKNIGHT, S., 2007. Acquisition and cataloguing processes: changes as a result of Customer Value Discovery. Evidence Based Library and Information Practice, 2 (4), pp. 22-35.

MCKNIGHT, S., 2007. The expatriate library director. Library Management, 28 (45), pp. 231-241. ISSN 0143-5124

MCKNIGHT, S., 2007. A futuristic view of knowledge and information management. BiD (Textos universitaris de biblioteconomia i documentació), 19. ISSN 1575-5886

MCKNIGHT, S., 2007. A futuristic view of knowledge and information management. BiD (Textos universitaris de biblioteconomia i documentació), 19. ISSN 1575-5886

MCKNIGHT, S., 2006. Changing the mindset:from traditional on-campus and distance education to online teaching and learning. In: H. CHING, P.W.T. POON and C. MCNAUGHT, eds., eLearning and digital publishing. Dordecht: Springer, pp. 45-67. ISBN 1-1-4020-3640-X

MCKNIGHT, S., 2006. Customers value research. In: T.K. FLATEN, ed., Management, marketing and promotion of library services based on statistics, analyses and evaluation. Munchen: K.G. Saur, pp. 206-216. ISBN 3598218486

MCKNIGHT, S., 2006. Involving the customer in library planning and decision making. In: P. BROPHY, J. CRAVEN and M. MARKLAND, eds., Libraries Without Walls. London: Facet, pp. 4-13. ISBN 1856045765

MCKNIGHT, S., 2006. The changing nature of academic libraries. In: M.F. BEAUDOIN, ed., Perspectives on higher education in the digital age. Hauppauge, NY: Nova Biomedical, pp. 63-76. ISBN 1594548412

MCKNIGHT, S., 2005. The Alfred Deakin Prime Ministerial Library. Australian Academic and Research Libraries, 36 (1), pp. 25-36. ISSN 0004-8623

MCKNIGHT, S., IMPAGLIAZZO, J., LEE, J.A.N. and MCLAURIN-SMITH, N., 2003. Digital libraries: quality resources for distance education. In: G. DAVIES and E. STACEY, eds., Quality Education @ a Distance: IFIP TC3/WG3.6 Working Conference on Quality Education @ a Distance, Geelong, Australia, 3-6 February 2003,. Boston, Mass.;London: Kluwer Academic Publishers, pp. 109-111. ISBN 1402075685

MCKNIGHT, S., 2003. Distance education and the role of academic libraries. In: M. MOORE and W. ANDERSON, eds., Handbook of distance education. Mahwah, New Jersey: Lawrence Erlbaum Associates, pp. 377-386.

MCKNIGHT, S., 2003. Learning services- new organisational structures to be successful in distance education. In: Strategic planning for e-learning and digital content. Tai Chung, Taiwan: FCU Press, pp. 193-217.

MCKNIGHT, S., 2003. Library support for distance education (online) students: a case study of Deakin University. In: Strategic planning for e-learning and digital content. Tai Chung, Taiwan: FCU Press, pp. 219-245.

MCKNIGHT, S. and LIVINGSTON, H., 2003. Reuse of learning objects? Why, how and when. In: EDUCAUSE in Australasia 03: Expanding the Learning Community, Meeting the Challenges, Adelaide, Australia.

MCKNIGHT, S. and LIVINGSTON, H., 2003. So what do customer value propositions and strategic planning have to do with teaching and learning. In: EDUCAUSE in Australasia 03: Expanding the Learning Community, Meeting the Challenges, Adelaide, Australia.

MCKNIGHT, S., 2003. Turning a good idea into reality: the Alfred Deakin Prime Ministerial Library. In: Someone Special: Issues in the Development of Person Specific Libraries, Archives and Collections.

MCKNIGHT, S., 2003. 'What else does an online student need?' The Deakin learning toolkit. In: Strategic planning for e-learning and digital content. Tai Chung, Taiwan: FCU Press, pp. 247-271.

MCKNIGHT, S., 2003. The pleasure and the pain of donations. In: World Library and Information Congress: 69th IFLA General Conference and Council, Berlin, Germany, 1-9 August 2003, Berlin.

MCKNIGHT, S., 2002. Managing cultural change: the challenge of merging library services, curriculum development and academic professional development. IFLA Journal, 28 (56), pp. 266-272. ISSN 0340-0352

MCKNIGHT, S. and MACAULEY, P., 2001. Library representation in supervisory panels: a model of collaboration. In: A. BARTLETT and G. MERCER, eds., Postgraduate research supervision: transforming (r)elations. New York;Oxford: Peter Lang, pp. 113-122. ISBN 820449989

MCKNIGHT, S., 2000. Delivering library services to remote users: The Deakin Learning Toolkit. In: P. BROPHY, S. FISHER and Z. CLARKE, eds., Libraries Without Walls 3: the delivery of library services to distant users, proceedings of an international conference. London: Library Association Publishing. ISBN 1856043770