Items where Author is "Zhu, JC"
![[up]](/style/images/multi_up.png)
Up a levelGroup by: Item Type | No Grouping
Jump to: Journal article
Number of items: 1.
Journal article
ZHU, J.C., RAMANATHAN, R. and RAMANATHAN, U., 2011. Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison. International Journal of Services and Operations Management, 8 (4), pp. 418-432. ISSN 1744-2370
