Comprehensive performance assessment and public services improvement in England? A case study of the benefits administration service in local government

MURPHY, P., GREENHALGH, K. and JONES, M., 2011. Comprehensive performance assessment and public services improvement in England? A case study of the benefits administration service in local government. Local Government Studies, 37 (6), pp. 579-599.

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Abstract

The purpose of this paper is to independently evaluate the impact of the Comprehensive Performance Assessment regime on one particular public service, namely the provision of Council Tax and Housing Benefits distributed by local authorities throughout the course of the regime. This service was assessed in every iteration of the CPA methodologies and it included one of the few key performance indicators (KPIs) where the definition of the performance indicator, the means of collection and the public reporting of its results, remained the same throughout the CPA period between 2002 and 2008.

Item Type: Journal article
Description: This is an Author's Original Manuscript of an article whose final and definitive form, the Version of Record, has been published in Local Government Studies 2011 © Taylor & Francis.
Publication Title: Local Government Studies
Creators: Murphy, P., Greenhalgh, K. and Jones, M.
Publisher: Routledge
Date: 2011
Volume: 37
Number: 6
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:23
Last Modified: 09 Jun 2017 13:28
URI: http://irep.ntu.ac.uk/id/eprint/12190

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