Comprehensive performance assessment and public services improvement in England? A case study of the benefits administration service in local government

Murphy, P ORCID: https://orcid.org/0000-0001-8459-4448, Greenhalgh, K and Jones, M ORCID: https://orcid.org/0000-0002-0802-6470, 2011. Comprehensive performance assessment and public services improvement in England? A case study of the benefits administration service in local government. Local Government Studies, 37 (6), pp. 579-599. ISSN 0300-3930

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Abstract

The purpose of this paper is to independently evaluate the impact of the Comprehensive Performance Assessment regime on one particular public service, namely the provision of Council Tax and Housing Benefits distributed by local authorities throughout the course of the regime. This service was assessed in every iteration of the CPA methodologies and it included one of the few key performance indicators (KPIs) where the definition of the performance indicator, the means of collection and the public reporting of its results, remained the same throughout the CPA period between 2002 and 2008.

Item Type:	Journal article
Publication Title:	Local Government Studies
Creators:	Murphy, P., Greenhalgh, K. and Jones, M.
Publisher:	Routledge
Date:	2011
Volume:	37
Number:	6
ISSN:	0300-3930
Identifiers:	Number Type 10.1080/03003930.2011.623160 DOI 478013 Other
Rights:	This is an Accepted Manuscript of an article published by Taylor & Francis in Local Government Studies in 2011, available at: https://doi.org/10.1080/03003930.2011.623160.
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 10:23
Last Modified:	14 May 2024 09:53
URI:	https://irep.ntu.ac.uk/id/eprint/12190

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