Exploring critical factors affecting customer emotions during the service encounter with frontline staff

Diston, S ORCID: 0000-0002-9084-6370, 2013. Exploring critical factors affecting customer emotions during the service encounter with frontline staff. In: British Academy of Management Conference: Managing to Make a Difference, Liverpool, September 2013, Liverpool.

Full text not available from this repository.
Item Type: Conference contribution
Creators: Diston, S.
Date: 2013
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 10:33
Last Modified: 09 Jun 2017 13:33
URI: http://irep.ntu.ac.uk/id/eprint/14769

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