Exploring critical factors affecting customer emotions during the service encounter with frontline staff

Diston, S ORCID: https://orcid.org/0000-0002-9084-6370, 2013. Exploring critical factors affecting customer emotions during the service encounter with frontline staff. In: British Academy of Management Conference: Managing to Make a Difference, Liverpool, September 2013, Liverpool.

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Item Type:	Conference contribution
Creators:	Diston, S.
Date:	2013
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 10:33
Last Modified:	09 Jun 2017 13:33
URI:	https://irep.ntu.ac.uk/id/eprint/14769

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