Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison

Zhu, J.C., Ramanathan, R. and Ramanathan, U. ORCID: 0000-0002-7473-4643, 2011. Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison. International Journal of Services and Operations Management, 8 (4), pp. 418-432. ISSN 1744-2370

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Item Type: Journal article
Publication Title: International Journal of Services and Operations Management
Creators: Zhu, J.C., Ramanathan, R. and Ramanathan, U.
Publisher: Inderscience Publishers
Date: 2011
Volume: 8
Number: 4
ISSN: 1744-2370
Identifiers:
NumberType
10.1504/IJSOM.2011.039662DOI
Divisions: Schools > Nottingham Business School
Depositing User: Jill Tomkinson
Date Added: 11 Oct 2016 15:00
Last Modified: 10 Oct 2017 09:31
URI: http://irep.ntu.ac.uk/id/eprint/28823

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