Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison

Zhu, JC, Ramanathan, R and Ramanathan, U ORCID: https://orcid.org/0000-0002-7473-4643, 2011. Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison. International Journal of Services and Operations Management, 8 (4), pp. 418-432. ISSN 1744-2370

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Item Type:	Journal article
Publication Title:	International Journal of Services and Operations Management
Creators:	Zhu, J.C., Ramanathan, R. and Ramanathan, U.
Publisher:	Inderscience Publishers
Date:	2011
Volume:	8
Number:	4
ISSN:	1744-2370
Identifiers:	Number Type 10.1504/IJSOM.2011.039662 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Jill Tomkinson
Date Added:	11 Oct 2016 15:00
Last Modified:	10 Oct 2017 09:31
URI:	https://irep.ntu.ac.uk/id/eprint/28823

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