Understanding cathartic online complaining behaviour: the case of the NHS

Cassidy, K. ORCID: 0000-0003-3969-636X, Diston, S. ORCID: 0000-0002-9084-6370 and Kennedy, C., 2014. Understanding cathartic online complaining behaviour: the case of the NHS. In: AMA SERVSIG 2014 - International Service Research Conference, Thessaloniki, Greece, 13-15 June 2014.

Full text not available from this repository.
Item Type: Conference contribution
Description: Paper presented at a Special Session
Creators: Cassidy, K., Diston, S. and Kennedy, C.
Date: June 2014
Divisions: Schools > Nottingham Business School
Depositing User: Linda Sullivan
Date Added: 19 Jan 2017 09:47
Last Modified: 09 Jun 2017 14:11
URI: http://irep.ntu.ac.uk/id/eprint/29847

Actions (login required)

Edit View Edit View

Views

Views per month over past year

Downloads

Downloads per month over past year