Understanding cathartic online complaining behaviour: the case of the NHS

Cassidy, K ORCID: https://orcid.org/0000-0003-3969-636X, Diston, S ORCID: https://orcid.org/0000-0002-9084-6370 and Kennedy, C, 2014. Understanding cathartic online complaining behaviour: the case of the NHS. In: AMA SERVSIG 2014 - International Service Research Conference, Thessaloniki, Greece, 13-15 June 2014.

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Item Type:	Conference contribution
Description:	Paper presented at a Special Session
Creators:	Cassidy, K., Diston, S. and Kennedy, C.
Date:	June 2014
Divisions:	Schools > Nottingham Business School
Record created by:	Linda Sullivan
Date Added:	19 Jan 2017 09:47
Last Modified:	09 Jun 2017 14:11
URI:	https://irep.ntu.ac.uk/id/eprint/29847

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