Customer cohort climate: a conceptual model for group service encounters

Lee, L.W. ORCID: 0000-0002-3818-4445, McCarthy, I.P. and Ellis, D., 2018. Customer cohort climate: a conceptual model for group service encounters. In: 2017 Academy of Marketing Science (AMS) Annual Conference, Coronado, California, United States, 24-26 May 2017.

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Item Type: Conference contribution
Description: Abstract only available from: 'Back to the Future: Using Marketing Basics to Provide Customer Value: Proceedings of the 2017 Academy of Marketing Science Annual Conference edited by N. Krey and P. Rossi' - See Official URL.
Creators: Lee, L.W., McCarthy, I.P. and Ellis, D.
Publisher: Springer
Place of Publication: Cham, Switzerland
Date: 2018
Identifiers:
NumberType
10.1007/978-3-319-66023-3_167DOI
Divisions: Schools > Nottingham Business School
Depositing User: Jonathan Gallacher
Date Added: 16 Nov 2018 14:27
Last Modified: 16 Nov 2018 16:19
URI: http://irep.ntu.ac.uk/id/eprint/35026

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