Customer cohort climate: a conceptual model for group service encounters

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Lee, LW ORCID: https://orcid.org/0000-0002-3818-4445, McCarthy, IP and Ellis, D, 2018. Customer cohort climate: a conceptual model for group service encounters. In: 2017 Academy of Marketing Science (AMS) Annual Conference, Coronado, California, United States, 24-26 May 2017.

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Official URL: https://doi.org/10.1007/978-3-319-66023-3_167

Item Type:	Conference contribution
Description:	Abstract only available from: 'Back to the Future: Using Marketing Basics to Provide Customer Value: Proceedings of the 2017 Academy of Marketing Science Annual Conference edited by N. Krey and P. Rossi' - See Official URL.
Creators:	Lee, L.W., McCarthy, I.P. and Ellis, D.
Publisher:	Springer
Place of Publication:	Cham, Switzerland
Date:	2018
ISBN:	9783319660226
Identifiers:	Number Type 10.1007/978-3-319-66023-3_167 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	16 Nov 2018 14:27
Last Modified:	16 Nov 2018 16:19
URI:	https://irep.ntu.ac.uk/id/eprint/35026