Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issues

Salman, R., Daim, T., Raffo, D. and Dabić, M. ORCID: 0000-0001-8374-9719, 2018. Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issues. International Journal of Management Science and Engineering Management, 13 (3), pp. 147-157. ISSN 1750-9653

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Abstract

This research investigated Capability Maturity Models (CMM) / Capability Maturity Model Integration (CMMI) best practices and their effects on managing and mitigating critical issues associated with offshore development. Using a web-based survey, data was collected from 451 Information Technology and software development firms in the US. The results of the analysis show that IT companies applying CMM/CMMI models have fewer issues associated with IT offshoring. When US IT companies utilizing and incorporating different practices from TSP and People-CMM into CMMI-DEV/SVC and CMMI-ACQ, they have fewer offshoring issues related to language barriers and cultural differences.

Item Type: Journal article
Publication Title: International Journal of Management Science and Engineering Management
Creators: Salman, R., Daim, T., Raffo, D. and Dabić, M.
Publisher: Taylor & Francis for the International Society of Management Science and Engineering Management
Date: 2018
Volume: 13
Number: 3
ISSN: 1750-9653
Identifiers:
NumberType
10.1080/17509653.2017.1381052DOI
Divisions: Schools > Nottingham Business School
Depositing User: Jill Tomkinson
Date Added: 06 Mar 2019 14:32
Last Modified: 06 Mar 2019 14:32
URI: http://irep.ntu.ac.uk/id/eprint/35908

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