Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issues

Salman, R, Daim, T, Raffo, D and Dabić, M ORCID: https://orcid.org/0000-0001-8374-9719, 2018. Exploring capability maturity models and relevant practices as solutions addressing information technology service offshoring project issues. International Journal of Management Science and Engineering Management, 13 (3), pp. 147-157. ISSN 1750-9653

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Abstract

This research investigated Capability Maturity Models (CMM) / Capability Maturity Model Integration (CMMI) best practices and their effects on managing and mitigating critical issues associated with offshore development. Using a web-based survey, data was collected from 451 Information Technology and software development firms in the US. The results of the analysis show that IT companies applying CMM/CMMI models have fewer issues associated with IT offshoring. When US IT companies utilizing and incorporating different practices from TSP and People-CMM into CMMI-DEV/SVC and CMMI-ACQ, they have fewer offshoring issues related to language barriers and cultural differences.

Item Type:	Journal article
Publication Title:	International Journal of Management Science and Engineering Management
Creators:	Salman, R., Daim, T., Raffo, D. and Dabić, M.
Publisher:	Taylor & Francis for the International Society of Management Science and Engineering Management
Date:	2018
Volume:	13
Number:	3
ISSN:	1750-9653
Identifiers:	Number Type 10.1080/17509653.2017.1381052 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Jill Tomkinson
Date Added:	06 Mar 2019 14:32
Last Modified:	06 Mar 2019 14:32
URI:	https://irep.ntu.ac.uk/id/eprint/35908

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