Improvisation in service recovery

Cunha, MP, Rego, A and Kamoche, K, 2009. Improvisation in service recovery. Managing Service Quality, 19, pp. 657-669.

Full text not available from this repository.
Item Type: Journal article
Publication Title: Managing Service Quality
Creators: Cunha, M.P., Rego, A. and Kamoche, K.
Date: 2009
Volume: 19
Divisions: Schools > Nottingham Business School
Depositing User: EPrints Services
Date Added: 09 Oct 2015 09:54
Last Modified: 12 Oct 2015 12:36
URI: http://irep.ntu.ac.uk/id/eprint/4573

Actions (login required)

Edit View Edit View

Views

Views per month over past year

Downloads

Downloads per month over past year