Cunha, MP, Rego, A and Kamoche, K, 2009. Improvisation in service recovery. Managing Service Quality, 19, pp. 657-669.
Full text not available from this repository.Item Type: | Journal article |
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Publication Title: | Managing Service Quality |
Creators: | Cunha, M.P., Rego, A. and Kamoche, K. |
Date: | 2009 |
Volume: | 19 |
Divisions: | Schools > Nottingham Business School |
Record created by: | EPrints Services |
Date Added: | 09 Oct 2015 09:54 |
Last Modified: | 12 Oct 2015 12:36 |
URI: | https://irep.ntu.ac.uk/id/eprint/4573 |
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