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Chen, T., Ma, K., Bian, X., Zheng, C. and Devlin, J. 
ORCID: 0000-0002-1526-8793,
2018.
Is high recovery more effective than expected recovery in addressing service failure? — a moral judgment perspective.
Journal of Business Research, 82, pp. 1-9.
ISSN 0148-2963
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1632683_Devlin.pdf - Post-print Download (1MB) | Preview |
Official URL: https://doi.org/10.1016/j.jbusres.2017.08.025
| Item Type: | Journal article | ||||||
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| Publication Title: | Journal of Business Research | ||||||
| Creators: | Chen, T., Ma, K., Bian, X., Zheng, C. and Devlin, J. | ||||||
| Publisher: | Elsevier BV | ||||||
| Date: | January 2018 | ||||||
| Volume: | 82 | ||||||
| ISSN: | 0148-2963 | ||||||
| Identifiers: |
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| Divisions: | Schools > Nottingham Business School | ||||||
| Record created by: | Laura Ward | ||||||
| Date Added: | 11 Jan 2023 11:18 | ||||||
| Last Modified: | 11 Jan 2023 11:18 | ||||||
| URI: | https://irep.ntu.ac.uk/id/eprint/47806 |
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