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Chen, T, Ma, K, Bian, X, Zheng, C and Devlin, J 
ORCID: https://orcid.org/0000-0002-1526-8793,
2018.
Is high recovery more effective than expected recovery in addressing service failure? — a moral judgment perspective.
Journal of Business Research, 82, pp. 1-9.
ISSN 0148-2963
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Official URL: https://doi.org/10.1016/j.jbusres.2017.08.025
| Item Type: | Journal article |
|---|---|
| Publication Title: | Journal of Business Research |
| Creators: | Chen, T., Ma, K., Bian, X., Zheng, C. and Devlin, J. |
| Publisher: | Elsevier BV |
| Date: | January 2018 |
| Volume: | 82 |
| ISSN: | 0148-2963 |
| Identifiers: | Number Type 10.1016/j.jbusres.2017.08.025 DOI 1632683 Other |
| Divisions: | Schools > Nottingham Business School |
| Record created by: | Laura Ward |
| Date Added: | 11 Jan 2023 11:18 |
| Last Modified: | 11 Jan 2023 11:18 |
| URI: | https://irep.ntu.ac.uk/id/eprint/47806 |
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