The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels

Cockrill, A., Goode, M.M.H. and Beetles, A.C. ORCID: 0000-0002-6189-8235, 2009. The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels. Services Marketing Quarterly, 30 (2), pp. 174-193. ISSN 1533-2969

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Item Type:	Journal article
Publication Title:	Services Marketing Quarterly
Creators:	Cockrill, A., Goode, M.M.H. and Beetles, A.C.
Publisher:	Informa UK Limited
Date:	23 March 2009
Volume:	30
Number:	2
ISSN:	1533-2969
Identifiers:	Number Type 10.1080/15332960802619231 DOI 1821586 Other
Divisions:	Schools > Nottingham Business School
Record created by:	Jeremy Silvester
Date Added:	18 Oct 2023 10:26
Last Modified:	18 Oct 2023 10:26
URI:	https://irep.ntu.ac.uk/id/eprint/50006

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