Cockrill, A, Goode, MMH and Beetles, AC ORCID: https://orcid.org/0000-0002-6189-8235, 2009. The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels. Services Marketing Quarterly, 30 (2), pp. 174-193. ISSN 1533-2969
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Official URL: https://doi.org/10.1080/15332960802619231
Item Type: | Journal article |
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Publication Title: | Services Marketing Quarterly |
Creators: | Cockrill, A., Goode, M.M.H. and Beetles, A.C. |
Publisher: | Informa UK Limited |
Date: | 23 March 2009 |
Volume: | 30 |
Number: | 2 |
ISSN: | 1533-2969 |
Identifiers: | Number Type 10.1080/15332960802619231 DOI 1821586 Other |
Divisions: | Schools > Nottingham Business School |
Record created by: | Jeremy Silvester |
Date Added: | 18 Oct 2023 10:26 |
Last Modified: | 18 Oct 2023 10:26 |
URI: | https://irep.ntu.ac.uk/id/eprint/50006 |
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