Six Sigma service quality: Christian Grönroos revisited

Woodall, T ORCID: https://orcid.org/0000-0002-8949-5577, 2001. Six Sigma service quality: Christian Grönroos revisited. In: AM2001: Academy of Marketing Conference, University of Cardiff, 2-4 July 2001.

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Item Type:	Conference contribution
Creators:	Woodall, T.
Date:	2001
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 10:41
Last Modified:	09 Jun 2017 13:36
URI:	https://irep.ntu.ac.uk/id/eprint/16633

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