Has comprehensive performance assessment been a significant catalyst for improvement in public services in England? A case study of the benefits administration service in local government

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Murphy, P ORCID: https://orcid.org/0000-0001-8459-4448, Greenhalgh, K and Jones, M ORCID: https://orcid.org/0000-0002-0802-6470, 2010. Has comprehensive performance assessment been a significant catalyst for improvement in public services in England? A case study of the benefits administration service in local government. In: ACIPFAL (Association of CIPFA Lecturers) Annual Conference, Harrogate, 20 June 2010, Harrogate.

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Item Type:	Conference contribution
Creators:	Murphy, P., Greenhalgh, K. and Jones, M.
Date:	2010
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 10:47
Last Modified:	09 Jun 2017 13:39
URI:	https://irep.ntu.ac.uk/id/eprint/18268