The yellow brick road: total quality management and the restructuring of organizational culture

Tuckman, A, 1994. The yellow brick road: total quality management and the restructuring of organizational culture. Organization Studies, 15 (5), pp. 728-751.

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Abstract

The paper offers a critique of Total Quality Management . It is essentially in three parts: the first examines the rise of TQM through the western experience of Japanese development, second it examine the nature of TQM's promised cultural change and, finally questioning the very notion of 'quality'. It explores this development as - taking a metaphor from the work of Philip Crosby one of the 'guru's of Total Quality - a journey down the yellow brick road. The development of TQM being rich in icons and symbolism it is argued that it acts both to legitimate current changes in organisation through the penetration of the market and also as a market model of organisation based on customer and supplier links. In contrast to the claim of TQM to challenge bureaucracy it argues that, while it might counter some of its dysfunction's, it can be located within a bureaucratization process.

Item Type:	Journal article
Publication Title:	Organization Studies
Creators:	Tuckman, A.
Publisher:	Sage Publications
Date:	1994
Volume:	15
Number:	5
Rights:	Copyright 1994 by Sage Publications. All rights reserved. No portion of the contents may be reproduced in any form without written permission of the publisher.
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 11:02
Last Modified:	19 Oct 2015 14:40
URI:	https://irep.ntu.ac.uk/id/eprint/21899

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