Housing and council tax benefits administration in England: a long-term perspective on the performance of the local government delivery system

Murphy, P ORCID: https://orcid.org/0000-0001-8459-4448, Greenhalgh, K and Jones, M ORCID: https://orcid.org/0000-0002-0802-6470, 2014. Housing and council tax benefits administration in England: a long-term perspective on the performance of the local government delivery system. Local Government Studies, 40 (5), pp. 729-744. ISSN 0300-3930

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Abstract

This paper evaluates the performance of the Council Tax and Housing Benefits Administration Services delivered by local authorities since the current system for the delivery of these benefits was introduced. During this period the performance of local government has been regulated and influenced by four successive national delivery regimes imposed by central governments namely Compulsory Competitive Tendering (CCT); Best Value (BV); Comprehensive Performance Assessments (CPA) and Comprehensive Area Assessments (CAA). An earlier paper (XXXX et al. forthcoming) examined the CPA period in detail and found a significant improvement in performance across all types of authorities in all parts of the country during this period. The current paper is intended to complement this earlier analysis and provide a longer term perspective on the performance of the benefits service under successive regimes between 1993 and 2010. The findings show that under CCT the performance of the system was poor, there were wide variations in individual local authority’s performance, with many acknowledged inadequacies in the system and unacceptably high levels of fraud. However in this period and in the subsequent BV period the antecedents of some of the tools and techniques subsequently used to drive improvement in the CPA era were either put in place or were being developed.

Item Type:	Journal article
Publication Title:	Local Government Studies
Creators:	Murphy, P., Greenhalgh, K. and Jones, M.
Publisher:	Taylor & Francis
Date:	2014
Volume:	40
Number:	5
ISSN:	0300-3930
Identifiers:	Number Type 10.1080/03003930.2013.807806 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 11:06
Last Modified:	09 Jun 2017 13:49
URI:	https://irep.ntu.ac.uk/id/eprint/22816

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