Evaluating service quality in universities: a service department perspective

Smith, IG, Smith, AJ and Clarke, A, 2007. Evaluating service quality in universities: a service department perspective. Quality Assurance in Education, 15 (3), pp. 334-351. ISSN 0968-4883

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Item Type:	Journal article
Publication Title:	Quality Assurance in Education
Creators:	Smith, I.G., Smith, A.J. and Clarke, A.
Publisher:	Emerald
Date:	2007
Volume:	15
Number:	3
ISSN:	0968-4883
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	10 Nov 2015 15:32
Last Modified:	10 Nov 2015 15:32
URI:	https://irep.ntu.ac.uk/id/eprint/26232

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