Making sense of higher education: students as consumers and the value of the university experience

Woodall, T ORCID: https://orcid.org/0000-0002-8949-5577, Hiller, A ORCID: https://orcid.org/0000-0001-8793-0013 and Resnick, S ORCID: https://orcid.org/0000-0002-4471-7594, 2014. Making sense of higher education: students as consumers and the value of the university experience. Studies in Higher Education, 39 (1), pp. 48-67. ISSN 0307-5079

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Abstract

In the global university sector competitive funding models are progressively becoming the norm, and institutions/courses are frequently now subject to the same kind of consumerist pressures typical of a highly marketised environment. In the United Kingdom, for example, students are increasingly demonstrating customer-like behaviour and are now demanding even more ‘value’ from institutions. Value, though, is a slippery concept and has proven problematic both in terms of its conceptualisation and measurement. This article explores the relationship between student value and higher education and, via study in one United Kingdom business school, suggests how this might be better understood and operationalised. Adopting a combined qualitative/quantitative approach, this article also looks to identify which of the key value drivers has most practical meaning and, coincidentally, identifies a value-related difference between home and international students.

Item Type:	Journal article
Publication Title:	Studies in Higher Education
Creators:	Woodall, T., Hiller, A. and Resnick, S.
Publisher:	Routledge
Date:	2014
Volume:	39
Number:	1
ISSN:	0307-5079
Identifiers:	Number Type 10.1080/03075079.2011.648373 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Linda Sullivan
Date Added:	14 Dec 2015 15:50
Last Modified:	31 May 2021 15:14
URI:	https://irep.ntu.ac.uk/id/eprint/26661

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