How many pennies for your pain? Willingness to compensate as a function of expected future interaction and intentionality feedback

Desmet, PTM and Leunissen, JM ORCID: https://orcid.org/0000-0002-1639-3174, 2014. How many pennies for your pain? Willingness to compensate as a function of expected future interaction and intentionality feedback. Journal of Economic Psychology, 43, pp. 105-113. ISSN 0167-4870

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Abstract

Despite increased research efforts in the area of reconciliation and trust repair in economic relations, most studies depart from a victim’s perspective. Specifically, these studies evaluate the process of trust repair by looking at the impact of restoration tactics on victims’ reactions. We focused on the transgressor’s perspective and present findings from two studies that investigated how the amount of compensation that a transgressor is willing to pay depends on victims’ reactions to the transgression (i.e. whether they claim the transgression happened intentionally or unintentionally) and the time horizon of the relationship between the transgressor and the victim (future vs. no future interaction). We hypothesized and found that transgressors are willing to pay less compensation to a victim who believes the transgression happened intentionally (as opposed to unintentionally), but only so when they share no future interaction perspective together. When transgressors have a future interaction perspective with the victim, intentionality feedback does not affect compensation size.

Item Type:	Journal article
Alternative Title:	Willingness to compensate
Publication Title:	Journal of Economic Psychology
Creators:	Desmet, P.T.M. and Leunissen, J.M.
Publisher:	Elsevier
Date:	August 2014
Volume:	43
ISSN:	0167-4870
Identifiers:	Number Type 10.1016/j.joep.2014.05.002 DOI S0167487014000373 Publisher Item Identifier
Divisions:	Schools > School of Social Sciences
Record created by:	Jill Tomkinson
Date Added:	17 Oct 2016 15:27
Last Modified:	19 Oct 2017 08:22
URI:	https://irep.ntu.ac.uk/id/eprint/28864

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