'Hospitableness': can the sub-traits of hospitableness be identified, measured in individuals and used to improve business performance?

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Blain, MJ, 2012. 'Hospitableness': can the sub-traits of hospitableness be identified, measured in individuals and used to improve business performance? DBA, Nottingham Trent University.

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Abstract

Motives for hospitality were considered by Telfer (1996) when she argued that not only might some people have a higher innate propensity for hospitality than others, but that these people may be drawn to work in the hospitality industry. At the point of service the profit motive may be secondary to more altruistic motives of hospitableness such as the simple enjoyment of the act or a desire to serve others and, if true, it is possible that contrary to assertions by Ritzer (2007), genuine hospitableness could be found in the hospitality industry. However what impact would deliberately identifying and employing individuals with a high natural propensity to hospitableness have on customer satisfaction or business performance?

Item Type:	Thesis
Creators:	Blain, M.J.
Date:	2012
Rights:	This work is the intellectual property of the author. You may copy up to 5% of this work for private study, or personal, non-commercial research. Any re-use of the information contained within this document should be fully referenced, quoting the author, title, university, degree level and pagination. Queries or requests for any other use, or if a more substantial copy is required, should be directed to the owner of the intellectual property rights.
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 09:36
Last Modified:	21 Jul 2016 10:57
URI:	https://irep.ntu.ac.uk/id/eprint/328