Development and validation of an instrument to measure online retailing ethics: consumers' perspective

Agag, G ORCID: https://orcid.org/0000-0002-5513-0828, El-Masry, A, Alharbi, NS and Almamy, AA, 2016. Development and validation of an instrument to measure online retailing ethics: consumers' perspective. Internet Research, 26 (5), pp. 1158-1180. ISSN 1066-2243

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Abstract

Purpose: The purpose of this paper is to identify the dimensions of e-retailing ethics from the consumers’ perspective and to develop a reliable and valid measurement instrument.

Design/methodology/approach: The paper is based on a quantitative survey conducted among Egyptian consumers aged 18 and above. These were measured on a five-point Likert scale. The reliability and validity of this six-factor scale are verified using empirical data collected randomly from Egyptians’ online consumers. Structure equation modelling used to test the suggested model.

Findings: The results showed that buyer perceptions about seller ethics (BPSE) is a second order construct composed of six factors (e.g. privacy, security, reliability, non-deception, service recover, and shared value). The results also showed that the BPSE has strong predictive capability in relation to online customer satisfaction and repurchase intention.

Originality/value: This project is one of the first empirical studies that develop a reliable and valid measurement instrument of BPSE. The findings provide several important theoretical and practical implications for online retailing and academic researchers as well as making a significant contribution to the body of knowledge in the online retailing context.

Item Type:	Journal article
Publication Title:	Internet Research
Creators:	Agag, G., El-Masry, A., Alharbi, N.S. and Almamy, A.A.
Publisher:	Emerald
Date:	24 February 2016
Volume:	26
Number:	5
ISSN:	1066-2243
Identifiers:	Number Type 10.1108/IntR-09-2015-0272 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	04 Apr 2018 08:28
Last Modified:	04 Apr 2018 08:28
URI:	https://irep.ntu.ac.uk/id/eprint/33161

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