Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: an integration of innovation diffusion theory and TAM with trust

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Agag, G ORCID: https://orcid.org/0000-0002-5513-0828 and El-Masry, AA, 2016. Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: an integration of innovation diffusion theory and TAM with trust. Computers in Human Behavior, 60, pp. 97-111. ISSN 0747-5632

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Official URL: http://doi.org/10.1016/j.chb.2016.02.038

Abstract

The growing presence of online travel communities is leading to great developments in the travel industry. Grounded in the innovation diffusion theory (IDT) and the technology acceptance model (TAM), this paper seek to develop and empirically test a comprehensive framework to examine the antecedents of customers' intention to participate in online travel community. Using SEM to analyse the data collected from a sample of 495 members, the results indicate that innovation diffusion theory and TAM with trust provide an appropriate model for explaining consumers' intention to participate; this intention in turn has a positive influence on intention to purchase and positive WOM. Furthermore, religiosity plays an important role in understanding consumers' behavioural intention. The results offer important implications for online service provider and are likely to stimulate further research in the area of online travel community.

Item Type:	Journal article
Publication Title:	Computers in Human Behavior
Creators:	Agag, G. and El-Masry, A.A.
Publisher:	Pergamon Press
Date:	July 2016
Volume:	60
ISSN:	0747-5632
Identifiers:	Number Type 10.1016/j.chb.2016.02.038 DOI S0747563216300905 Publisher Item Identifier
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	04 Apr 2018 09:33
Last Modified:	04 Apr 2018 09:33
URI:	https://irep.ntu.ac.uk/id/eprint/33167