Winery website loyalty: the role of sales promotion and service attributes

Pelet, J-É, Lecat, B, Khan, J, Lee, LW ORCID: https://orcid.org/0000-0002-3818-4445, Ellis, D, Garry Wolf, MMC, Rundle-Thiele, S, Kavoura, N, Katsoni, V and Wegmann, A, 2018. Winery website loyalty: the role of sales promotion and service attributes. International Journal of Wine Business Research, 30 (2), pp. 138-152. ISSN 1751-1062

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Abstract

Purpose: toward buying wine on mobile phones and m-commerce website loyalty by examining a) the mediating role of sales promotion and b) the moderating role of service attributes of the m-commerce websites in influencing the mediation.

Design/methodology/approach: A total of 3,318 completed surveys were collected. Drawing on a large non-probability criterion based purposive sample across six countries (France, Germany, Greece, South Africa, United States and Canada) mediation analysis was performed to examine hypothesized relationships.

Findings: Results show that sales promotion mediates the relationship between feelings towards buying wine on mobile phones and m-commerce website loyalty. Moderated mediation reveals that the indirect pathways (sales promotion) through which feelings towards buying wine over mobile exert its effect on m-commerce website loyalty is dependent on the value of service (wine delivery) attributes of the website. The results demonstrate that sales promotion and service are of paramount importance to wineries and wine marketers.

Research implications/limitations: Wine producers and retailers should consider the use of sales promotion to enhance sales and loyalty to m-commerce websites.

Practical implications: Wine producers and retailers should consider use sales promotion (such as SMS or push notifications) to enhance sales and influence consumer feelings and hence their loyalty.

Originality/value: Wine m-commerce studies are limited, especially with an international perspective comparing 6 different countries: 3 from the old world (such as France, Germany and Greece) and 3 from the New World (North America with USA and Canada; and South Africa). Altogether those 6 countries represent around 40% of the world consumption.

Item Type:	Journal article
Publication Title:	International Journal of Wine Business Research
Creators:	Pelet, J.-É., Lecat, B., Khan, J., Lee, L.W., Ellis, D., Garry Wolf, M.M.C., Rundle-Thiele, S., Kavoura, N., Katsoni, V. and Wegmann, A.
Publisher:	Emerald
Date:	May 2018
Volume:	30
Number:	2
ISSN:	1751-1062
Identifiers:	Number Type 10.1108/IJWBR-01-2017-0003 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Linda Sullivan
Date Added:	04 May 2018 09:09
Last Modified:	01 Aug 2018 11:22
URI:	https://irep.ntu.ac.uk/id/eprint/33435

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