Computing for social good: supporting microfinance institutions in Zambia

Wakunuma, K ORCID: https://orcid.org/0000-0002-8236-3221, Siwale, J ORCID: https://orcid.org/0000-0002-6315-0896 and Beck, R, 2019. Computing for social good: supporting microfinance institutions in Zambia. The Electronic Journal of Information Systems in Developing Countries, 85 (3): e12090. ISSN 1681-4835

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Abstract

We investigate whether information and communication technologies (ICTs) can be used to achieve social good as they are implemented in microfinance institutions (MFIs) in Zambia. We find through information gathered from interviews with microfinance institution officials that their organisations are focused primarily on survival in a competitive financial climate. Additionally, our findings reveal that most MFI business within the context of ICTs only promotes social good by default and not by design. This means that social good is not a primary mover or something that MFIs plan to achieve when they integrate ICTs into their business models but that it happens due to the assumed mission of primarily serving the informal sector small and micro businesses and the low-income clients.

Item Type:	Journal article
Publication Title:	The Electronic Journal of Information Systems in Developing Countries
Creators:	Wakunuma, K., Siwale, J. and Beck, R.
Publisher:	John Wiley
Date:	10 May 2019
Volume:	85
Number:	3
ISSN:	1681-4835
Identifiers:	Number Type 10.1002/isd2.12090 DOI
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	11 Apr 2019 15:18
Last Modified:	21 May 2019 15:13
URI:	https://irep.ntu.ac.uk/id/eprint/36231

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