Supervisory orientation, employee goal orientation, and knowledge management among front line hotel employees

Shamim, S, Cang, S ORCID: https://orcid.org/0000-0002-7984-0728 and Yu, H, 2017. Supervisory orientation, employee goal orientation, and knowledge management among front line hotel employees. International Journal of Hospitality Management, 62, pp. 21-32. ISSN 0278-4319

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Abstract

This study investigates how managers can enhance the knowledge management (KM) among front line hotel employees at the individual level, by affecting the employee goal orientations through supervisory orientations. This study found significant influence of supervisory orientations on employee goal orientation. The positive effect of employee learning goal orientation on KM is also significant. However the effect of performance goal orientation on KM is insignificant. Results also support the indirect positive effect of the supervisory end result, and capability orientations on KM through the mediation of goal orientation. The main contribution of this study is the identification of indirect effect of supervisory orientation on KM through the mediation of employee goal orientation. This study links three separate concepts which are supervisory orientation, employee goal orientation and KM in a single model, for the very first time. Furthermore, the concept of supervisory orientations has not been discussed in the existing hospitality literature.

Item Type:	Journal article
Publication Title:	International Journal of Hospitality Management
Creators:	Shamim, S., Cang, S. and Yu, H.
Publisher:	Elsevier
Date:	April 2017
Volume:	62
ISSN:	0278-4319
Identifiers:	Number Type 10.1016/j.ijhm.2016.11.013 DOI S0278431916304765 Publisher Item Identifier 1357743 Other
Divisions:	Schools > School of Science and Technology
Record created by:	Linda Sullivan
Date Added:	27 Aug 2020 15:02
Last Modified:	31 May 2021 15:17
URI:	https://irep.ntu.ac.uk/id/eprint/40544

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