Improvisation in service recovery

Cunha, M.P., Rego, A. and Kamoche, K., 2009. Improvisation in service recovery. Managing Service Quality, 19, pp. 657-669.

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Item Type:	Journal article
Publication Title:	Managing Service Quality
Creators:	Cunha, M.P., Rego, A. and Kamoche, K.
Date:	2009
Volume:	19
Divisions:	Schools > Nottingham Business School
Record created by:	EPrints Services
Date Added:	09 Oct 2015 09:54
Last Modified:	12 Oct 2015 12:36
URI:	https://irep.ntu.ac.uk/id/eprint/4573

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