Characteristic of enterprise collaboration system and its implementation issues in business management

Prakash, S, Joshi, S, Bhatia, T, Sharma, S, Samadhiya, D, Shah, RR, Kaiwartya, O ORCID logoORCID: https://orcid.org/0000-0001-9669-8244 and Prasad, M, 2019. Characteristic of enterprise collaboration system and its implementation issues in business management. International Journal of Business Intelligence and Data Mining, 16 (1), pp. 49-65. ISSN 1743-8187

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Abstract

Collaboration is an extremely useful area for the most of the enterprise systems particularly within Web 2.0 and Enterprise 2.0. The collaboration provides help in enterprise collaboration system (ECS) to achieve the desired goal by unifying completed tasks of employees or people working on a similar or the same task. Thus, the collaboration systems have witnessed significant attention. The ECS provides consistent and off-the-shelf support to processes and managements within organisations. Management techniques of the ECS may be useful to a community which manages ECS systems for collaboration. In this context, this paper focuses on enterprise collaboration system and answers critical questions related to ECS including: 1) what does collaboration really means for an enterprise system; 2) how can the collaboration help to improve internal processes and management of the system; 3) how it is helpful to improve interactions with customers and partners?

Item Type: Journal article
Publication Title: International Journal of Business Intelligence and Data Mining
Creators: Prakash, S., Joshi, S., Bhatia, T., Sharma, S., Samadhiya, D., Shah, R.R., Kaiwartya, O. and Prasad, M.
Publisher: Inderscience Publishers
Date: 12 November 2019
Volume: 16
Number: 1
ISSN: 1743-8187
Identifiers:
Number
Type
10.1504/ijbidm.2020.103853
DOI
1632109
Other
Divisions: Schools > School of Science and Technology
Record created by: Jonathan Gallacher
Date Added: 13 Feb 2023 10:50
Last Modified: 13 Feb 2023 10:50
URI: https://irep.ntu.ac.uk/id/eprint/48259

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