The impact of employees' working relations in creating and retaining trust: the case of the Bahrain Olympic Committee

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Danish, FM, 2023. The impact of employees' working relations in creating and retaining trust: the case of the Bahrain Olympic Committee. PhD, Nottingham Trent University.

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Abstract

Introduction: This thesis investigates the impact of employees’ working relations in creating, maintaining and retaining trust in the Bahrain Olympic Committee (BOC).

Aim: The main aim of this thesis is to determine how the three groups of Organisational Trust variables, namely Social System Elements (SSE), Factors of Trustworthiness (FoT) and Third-Party Gossip (TPG), affect employees’ Organisational Trust (OTR) in the BOC and promote Organisational Citizenship Behaviour (OCB). To answer this main aim, a conceptual framework was created that focused on exploring the following research aims: (1) the interrelationship between SSE and FoT, (2) the effect of SSE on OTR, (3) the impact of TPG on OTR and (4) the effect of OTR on overall OCB.

Methodology: The study uses a mixed-method case study research style that included in-depth semi-structured interviews with 17 managers, an online questionnaire survey with 320 employees of the BOC and an analysis of the BOC’s Annual Reports from 2015 to 2018.

Results: The qualitative and quantitative findings indicate, firstly, that there is a significant interrelationship between SSE and FoT, establishing that SSE’s perception of organisational justice (OJ), including that FoTs benevolence and integrity as the most important factors in yielding employees’ trust in the BOC. Secondly, it has been established that SSEs have significant direct and indirect effects on OTR. Thirdly, negative and positive TPG concurrently occurred in the BOC and the prevalence of negative TPG poses more impact on OTR. Finally, this study’s findings demonstrated OTR’s effect in generating OCB, including that Civic Virtue was rated as the most preferred of the five OCB themes; this indicates the managers’ and the employees’ strong emotional attachment and support of the activities taking place at the BOC.

Contributions: Overall, this thesis substantially contributes to OTR literature, particularly in the context of the Middle East. It also proposes several insightful recommendations for future research and practical implications for practitioners in the field of Organisational Trust.

Item Type:	Thesis
Creators:	Danish, F.M.
Date:	2023
Rights:	This work is the intellectual property of the author. You may copy up to 5% of this work for private study or personal, non-commercial research. Any re-use of the information contained within this document should be fully referenced, quoting the author, title, university, degree level, and pagination. Queries or requests for any other use, or if a more substantial copy is required, should be directed to the owner of the Intellectual Property Rights.
Divisions:	Schools > Nottingham Business School
Record created by:	Linda Sullivan
Date Added:	24 May 2023 10:07
Last Modified:	24 May 2023 10:07
URI:	https://irep.ntu.ac.uk/id/eprint/49067