Perceived satisfaction towards emergency remote teaching amidst Covid-19 crisis: a case among undergraduate students in Penang, Malaysia

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Muthuraman, AA and Abdullah, SINW ORCID: https://orcid.org/0000-0001-7249-8512, 2022. Perceived satisfaction towards emergency remote teaching amidst Covid-19 crisis: a case among undergraduate students in Penang, Malaysia. Journal of Institutional Research South East Asia, 20 (1), pp. 76-103. ISSN 1675-6061

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Abstract

The current pandemic has triggered emergency remote teaching (ERT) to be implemented by higher education institutions globally. This unprecedented circumstance caused serious dissonance between students' learning experience and overall satisfaction. Hence, this research aims to determine the factors influencing their satisfaction with ERT implemented by higher learning institutions in Penang, especially among undergraduate students. Based on the underpinning unified theory of acceptance and use of technology (UTAUT), the four vital influencing factors identified in this study include the usefulness of online materials, network stability, the usability of e-learning platforms, and peer interactions. A total of 504 responses were analyzed using SPSS software. Results indicate that the use of online materials and the usability of e-learning platforms were critical determinants of satisfaction with ERT among undergraduate students. At the same time, internet stability and peer interactions have no significant influence. This current study concludes with relevant implications and recommendations for higher learning institutions to consider to thrive in this changing education landscape.

Item Type:	Journal article
Publication Title:	Journal of Institutional Research South East Asia
Creators:	Muthuraman, A.A. and Abdullah, S.I.N.W.
Publisher:	South East Asian Association for Institutional Research
Date:	1 June 2022
Volume:	20
Number:	1
ISSN:	1675-6061
Identifiers:	Number Type 1819009 Other
Rights:	All copyrights and licensing of contents published in JIRSEA operate under a Creative Commons Attribution 4.0 International license. Third-party re(usage) is defined by CC BY 4.0. JIRSEA, which has the copyright transferred from authors to JIRSEA, with granted publishing and distribution rights, allows open access and usage rights and sharing of the published article to third parties under the relevant user license (CC BY) to be used for scholarly works without prejudice.
Divisions:	Schools > Nottingham Business School
Record created by:	Laura Ward
Date Added:	13 Oct 2023 10:53
Last Modified:	13 Oct 2023 10:53
Related URLs:	Publisher
URI:	https://irep.ntu.ac.uk/id/eprint/49961