Thinking fast and slow: a revised SOR model for an empirical examination of impulse buying at a luxury fashion outlet

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Cao, D ORCID: https://orcid.org/0000-0002-2614-3726, Meadow, M and Ma, X ORCID: https://orcid.org/0000-0003-1318-3590, 2023. Thinking fast and slow: a revised SOR model for an empirical examination of impulse buying at a luxury fashion outlet. European Journal of Marketing. ISSN 0309-0566

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Official URL: https://doi.org/10.1108/EJM-01-2022-0046

Abstract

Purpose - Despite the extensive stimulus-organism-response (SOR) literature, little attention has been paid to the role of marketing activity as a key environmental stimulus, and there is a dearth of research examining the interplay between emotions and cognition on consumer behaviour, as well as the sequential effects of emotions on cognition. To address these gaps, this study aims to develop a revised SOR model by incorporating Kahneman’s fast and slow thinking theory to investigate the impulse buying of Affordable Luxury Fashion (ALF).

Design/Methodology/Approach - We use outlet stores at Bicester Village (BV) in England as the research context for ALF shopping. Partial least square structural equation modelling (PLS-SEM) was employed to analyse a survey sample of 633 consumers with a BV shopping experience.

Findings - We find that impulse buying of ALF arises from the interplay of emotional and cognitive factors, as well as a sequential and dual process involving in-store stimuli affecting on-site emotion and in-store browsing.

Research implications - This study reveals that brand connection significantly and negatively moderates the relationship between on-site emotion and in-store browsing, advancing the SOR paradigm and reflecting the interactive effect of human emotion and reasoning on the impulse buying of ALF items.

Practical implications - Insights into consumers’ impulse buying offer practical implications for luxury brand management, specifically for ALF outlet retailers and store managers.

Originality/Value - Our results suggest a robust sequential effect of on-site emotion towards in-store browsing on impulse buying, providing updated empirical support for Kahneman’s theory of System 1 and System 2 thinking.

Item Type:	Journal article
Publication Title:	European Journal of Marketing
Creators:	Cao, D., Meadow, M. and Ma, X.
Publisher:	Emerald
Date:	26 December 2023
ISSN:	0309-0566
Identifiers:	Number Type 10.1108/EJM-01-2022-0046 DOI 1844005 Other
Rights:	© 2023, Emerald Publishing Limited. This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher.
Divisions:	Schools > Nottingham Business School
Record created by:	Jonathan Gallacher
Date Added:	14 Dec 2023 16:18
Last Modified:	23 Jan 2024 12:04
URI:	https://irep.ntu.ac.uk/id/eprint/50545