Re-visit project success: evaluation of visitor perspectives in the Sungai Melaka flood mitigation project

Shahrin, F ORCID: https://orcid.org/0000-0002-0134-0686, Abu Hassan, Z and Zahit, RA, 2024. Re-visit project success: evaluation of visitor perspectives in the Sungai Melaka flood mitigation project. Journal of Engineering, Design and Technology. ISSN 1726-0531

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Abstract

Purpose - This interdisciplinary study re-evaluates the Sungai Melaka flood mitigation project's impact on community success in Malaysia's UNESCO World Heritage site, broadening the definition of success considering historical and cultural significance. The research aims to revisit success metrics, focusing on the project's influence on people's interactions, cultural well-being, social cohesion, and heritage preservation.

Design/methodology/approach – This study explored visitors' reviews of their experience visiting Sungai Melaka in several data collection stages. The first data collection involved a web survey posted on Facebook to capture diverse perspectives of the population and grasp the core strand of knowledge to focus on the second data collection, the questionnaire. The final stage involved interviews to generate rich qualitative data.

Findings- The findings revealed that the impact exceeded tangible outcomes since the project impacted people's interactions and practices. The research assesses cultural benefits, incorporating these indicators into evaluating cultural ecosystem services by capturing local visitors' and communities' perceptions, preferences, and behaviours. The findings found that other project success attributes include identities, capabilities, and experience, further defining learning, health, economics, connection to nature, and symbolism.

Originality/value – The research explores the meaning of project success beyond the traditional metrics by capturing success from the users' perspectives and people's interaction and their impact on culture and well-being. The cultural ecosystem services framework used in the study is applied to explore the interactions between people and the facility and its effect on the people.

Item Type:	Journal article
Publication Title:	Journal of Engineering, Design and Technology
Creators:	Shahrin, F., Abu Hassan, Z. and Zahit, R.A.
Publisher:	Emerald
Date:	17 May 2024
ISSN:	1726-0531
Identifiers:	Number Type 10.1108/JEDT-07-2023-0285 DOI 1891839 Other
Rights:	© 2024, Emerald Publishing Limited
Divisions:	Schools > School of Architecture, Design and the Built Environment
Record created by:	Laura Ward
Date Added:	03 May 2024 15:44
Last Modified:	03 Jun 2024 09:17
URI:	https://irep.ntu.ac.uk/id/eprint/51384

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