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Aboagye, T, 2024. The impact of learning organisation dimensions, knowledge management capabilities and organisational culture on performance within Ghana's maternal healthcare delivery sector. PhD, Nottingham Trent University.
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Abstract
The current study thoroughly explores the intricate ramifications of organisational learning dimensions on performance outcomes within the Ghanaian maternal healthcare delivery sector. Simultaneously, the moderating influence of knowledge management capabilities and the mediating role played by organisational culture are investigated. A concurrent mixed method approach was employed to investigate the impact of learning organisation dimensions, knowledge management capabilities, and organisational culture on performance in Ghana's maternal healthcare system. The sample for the quantitative part of the study encompasses 410 hospital employees, while the qualitative part encompassed 12 management staff of Hospital A and Hospital B. The study's findings showed the exceptional predictive capacity of team and organisational learning on organisational performance, accentuating the prevalence of a collaborative learning culture within Ghana's maternal healthcare delivery sector. Interestingly, though foundational, individual learning wields a comparatively weaker influence on performance, necessitating targeted training and developmental efforts at the individual level. It is paramount to foster a learning culture throughout all organisational levels to transform individual learning into highly impactful team and organisational learning. Furthermore, the current study sheds light on the significant mediating influence of organisational culture in the relationship between organisational-level learning and performance. Cultivating an organisational culture that fosters learning and encourages information sharing enhances the impact of organisational learning on performance. However, intriguingly, this mediation is absent at the individual and team levels, prompting the current study to advocate for a culture of continuous learning across all organisational echelons. The study's contribution to the field lies in a deeper understanding of how organisational culture shapes the translation of organisational learning into tangible performance outcomes. The current study presents invaluable insights for Ghana's maternal healthcare delivery sector and beyond, advocating wholeheartedly for investments in learning initiatives, honing knowledge management capabilities, and cultivating a knowledge-sharing and innovative culture. The alignment of key findings with the study objectives, alongside the presentation of practical implications, heralds the path to organisational excellence and sustainable success.
| Item Type: | Thesis |
|---|---|
| Creators: | Aboagye, T. |
| Contributors: | Name Role NTU ID ORCID |
| Date: | January 2024 |
| Rights: | This work is the intellectual property of the author. You may copy up to five percent (5%) of this thesis for private study, or personal, or non- commercial research. Any re-use of the information contained within this document should be fully referenced, quoting the author, title, university, degree level and pagination. Queries or requests for any other use, or if a more substantial copy is required, should be directed in the first instance to the author (theophilus.aboagye2019@my.ntu.ac.uk or theonice2003@yahoo.com) |
| Divisions: | Schools > Nottingham Business School |
| Record created by: | Laura Ward |
| Date Added: | 03 Sep 2024 10:31 |
| Last Modified: | 03 Sep 2024 10:31 |
| URI: | https://irep.ntu.ac.uk/id/eprint/52165 |
https://orcid.org/0000-0001-7071-0997Actions (login required)
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