Facial behaviour and first impressions in computer mediated communication

Rollings, J, Kavanagh, E ORCID: https://orcid.org/0000-0001-7202-005X, Balabanova, A, Keane, O and Waller, BM ORCID: https://orcid.org/0000-0001-6303-7458, 2024. Facial behaviour and first impressions in computer mediated communication. Computers in Human Behavior, 161: 108391. ISSN 0747-5632

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Abstract

Online video social interaction is now commonplace following rapid technological advances and the Covid-19 pandemic. Whether computer mediated communication (CMC) fundamentally changes nonverbal behaviour and social responses from others is unknown. Here, we conducted a repeated measures experimental study (N = 66) comparing three types of dyadic social interactions: in person, online video call (with self-view) and online video call (no self-view). Facial videos were analysed using automated facial movement tracking (based on the Facial Action Coding System: FACS). Independent raters made first impression judgements across all conditions (N = 198). Overall, people were more facially expressive in person compared to CMC, but there were significant individual differences across participants. Agreeableness was associated with a particular increase in expressivity in person compared to online, while extroversion was associated with greater expressivity in online video calls, but only when self-view was visible. Older adults were most impacted by CMC and showed the greatest reduction in facial expressivity online compared to in person. The first impressions of observers did not differ as a function of CMC. These results suggest that CMC does alter facial expressivity during social interaction, but that there is an important interplay with individual differences.

Item Type:	Journal article
Publication Title:	Computers in Human Behavior
Creators:	Rollings, J., Kavanagh, E., Balabanova, A., Keane, O. and Waller, B.M.
Publisher:	Elsevier BV
Date:	December 2024
Volume:	161
ISSN:	0747-5632
Identifiers:	Number Type 10.1016/j.chb.2024.108391 DOI 2206817 Other
Rights:	© 2024 the authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC license (http://creativecommons.org/licenses/bync/4.0/).
Divisions:	Schools > School of Social Sciences
Record created by:	Jonathan Gallacher
Date Added:	05 Sep 2024 11:59
Last Modified:	05 Sep 2024 11:59
URI:	https://irep.ntu.ac.uk/id/eprint/52172

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