Post-occupancy evaluation to assess value generation in social housing projects: application in the Brazilian context

Miron, LIG, Tzortzopoulos, P ORCID: https://orcid.org/0000-0002-8740-6753, Bonatto, FS, Formoso, CT and Baldauf, JP, 2024. Post-occupancy evaluation to assess value generation in social housing projects: application in the Brazilian context. Journal of Construction in Developing Countries. ISSN 1823-6499 (Forthcoming)

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Abstract

Social housing projects have major social and economic importance in many developing countries, including Brazil. For this reason, it is important to assess the benefits of housing projects in terms of achieving housing programme goals, including the benefits for users. However, most post-occupancy evaluations (POE) have focussed on product attributes, without consideration of value generation from the perspective of the users. Indeed, previous studies in Brazil have highlighted numerous issues with social housing projects failing to meet the population’s needs. The aim of this research is to develop a POE method for assessing the effectiveness of housing programmes in generating value, examining both the quality of the built environment and the achievement of project goals. This method is based on the means–end value chain conceptual model, which has been widely applied in the field of marketing. Design science research was the methodological approach adopted in this investigation, which was divided into five phases: (a) understanding the context of social housing projects in Brazil; (b) development of data collection instruments; (c) evaluation of three social housing projects; (d) comparison of the results and discussion; and (e) assessment of the proposed method and reflection. The main contribution of this research is the development of a POE method that provides a comprehensive assessment that is not limited to product attributes. The method also introduces several innovations compared to traditional POE processes: (a) adaptation of the means–end value chain to the context of social housing; (b) involvement of different stakeholders in the evaluation process (e.g. social workers and technical staff from funding bodies), in addition to end users; (c) flexibility for assessing projects from different housing programmes; and (d) the definition of a set of constructs that are relevant for evaluating social housing projects in the Brazilian context.

Item Type:	Journal article
Publication Title:	Journal of Construction in Developing Countries
Creators:	Miron, L.I.G., Tzortzopoulos, P., Bonatto, F.S., Formoso, C.T. and Baldauf, J.P.
Publisher:	Penerbit Universiti Sains Malaysia
Date:	22 October 2024
ISSN:	1823-6499
Identifiers:	Number Type 10.21315/jcdc-09-23-0131 DOI 2355012 Other
Rights:	© Penerbit Universiti Sains Malaysia. This work is licensed under the terms of the Creative Commons Attribution (CC BY) (http://creativecommons.org/licenses/by/4.0/).
Divisions:	Schools > School of Architecture, Design and the Built Environment
Record created by:	Melissa Cornwell
Date Added:	22 Jan 2025 11:59
Last Modified:	22 Jan 2025 11:59
URI:	https://irep.ntu.ac.uk/id/eprint/52905

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