Tools
Tools
Al Shamsi, R, 2025. Evaluation of employees’ views on technological changes in the Abu Dhabi Police, and a framework for effective change management. DBA, Nottingham Trent University.
Preview |
Text
Rashed Al Shamsi 2025.pdf - Published version Download (3MB) | Preview |
Abstract
Change impacts all organisations, and their current and future success hinges on the ability to quickly and effectively implement adaptations. Police agencies, essential in crime prevention, must welcome change and utilise technology to improve public safety. The Abu Dhabi Police, globally acknowledged for its technology adoption, plays a critical role in this mission. Creating strong feedback mechanisms and channels involving employees- these systems' primary users- is vital as technology evolves. Collecting insights from officers is key to promoting organisational learning and continuous development. Therefore, this study employed a case study design and qualitative analysis to explore the experiences and views of Abu Dhabi Police employees regarding technological changes in the organisation. It examined their reactions, pinpointed resistance sources, and suggested strategies for overcoming them. A fresh technological framework for efficient change management was then devised. The findings revealed various themes from the cases and the cross-case analysis of the four organisational departments.
Key themes emerged regarding employees' reactions to technological changes, factors contributing to resistance, and management strategies: a mix of excitement and anxiety, heightened workloads, and the importance of sharing information, encompassing training and communication. The study also emphasised critical themes like leadership, stakeholder engagement, and cultural values, which are crucial for tackling and managing organisational resistance to innovation. Cross-case analyses illuminated the intricate relationships among these emerging themes, vital for creating a model of effective technological change.
Furthermore, this study offers strategies for effectively managing technological change, highlighting the critical role of clear communication and thorough evaluations of technological capabilities, which should include tailored training programs. The research enhances both theoretical insights and practical applications related to technological change and effective management within the unique cultural framework of the Abu Dhabi Police. It introduces an innovative framework for navigating technological transitions in organisations, outlining a method for comprehending responses to changes, pinpointing resistance factors, and implementing strategies to mitigate that resistance for effective technological change management. The practical implications of these findings are significant for researchers, law enforcement professionals, and policymakers focused on organisational change and technology in policing.
| Item Type: | Thesis |
|---|---|
| Creators: | Al Shamsi, R. |
| Contributors: | Name Role NTU ID ORCID |
| Date: | May 2025 |
| Rights: | The author holds the copyright in this work. You may copy up to 5% of this work for private study or personal, non-commercial research. Any re-use of the information contained within this document should be fully referenced, quoting the author, title, university, degree level and pagination. Queries or requests for any other use, or if a more substantial copy is required, should be directed to the author. |
| Divisions: | Schools > Nottingham Business School |
| Record created by: | Jeremy Silvester |
| Date Added: | 30 Jul 2025 11:13 |
| Last Modified: | 30 Jul 2025 11:13 |
| URI: | https://irep.ntu.ac.uk/id/eprint/54069 |
https://orcid.org/0000-0001-6031-7016Actions (login required)
 |
Edit View |
Statistics
Views
Views per month over past year
Downloads
Downloads per month over past year
