Outcome frameworks, redundant, more noise or useful measures?

Curran, L ORCID: https://orcid.org/0000-0002-6371-2975, 2025. Outcome frameworks, redundant, more noise or useful measures? In: Advice Services Alliance: Standing Council on Advice Research and Evaluation (SCARE) 2025, London, 21 November 2025.

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Abstract

This was the full paper in slides accompanying presentation slides delivered as Professional Development: Keynote speaker Advice Services Alliance UK Standing Council Research and Evaluation on 'Outcome Frameworks, Redundant, More Noise or Useful Measures?' 21 November 2025.

The paper looks at challenges of outcomes measurement frameworks and provides examples of legal support agencies as they struggle to make it meaningful, useful and practical. It shared some approaches for other scholars and also from the legal support sector in Victoria Australia.

In summary, I noted:
It's important in developing outcomes frameworks, that the legal support sector take control and not be driven by imperfect frameworks. The advice sector have the reality vantage point I.e. what people seeking advice encounter and what works but also what does not. Driving 'people centred justice ' It needs outcomes frameworks to be effective need to be informed by evidence and so collaborations between academic empirical research and the advice sector are needed. There is so much we know about what works. The advice sector needs to take ownership of the agenda & resist being constrained by narrow directives that might drive government but not necessarily be effective or evidence informed.

Its not just what works, but also what's not working and wider systems that cause injustice, drive inequality and what transformative change looks like and what is needed that will drive good outcomes. This need not be difficult - the best start with simple relevant, doable, practical measures but needs to be resourced and have the systems to support data collection in a non-burdensome way for such a stretched and depleted sector. Be strong, strategic and look to what good is.

Item Type:	Conference contribution
Creators:	Curran, L.
Publisher:	SSRN
Date:	21 November 2025
Identifiers:	Number Type 2542925 Other
Divisions:	Schools > Nottingham Law School
Record created by:	Jonathan Gallacher
Date Added:	11 Dec 2025 16:43
Last Modified:	11 Dec 2025 16:43
URI:	https://irep.ntu.ac.uk/id/eprint/54855

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