Turnover intention, women and the Ghanaian banking sector: a mixed methods approach.

Osei-Gyasi, AK, 2024. Turnover intention, women and the Ghanaian banking sector: a mixed methods approach. PhD, Nottingham Trent University.

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Abstract

Purpose: The intersection of Ghana’s distinctive socio-cultural context and its highly regulated, performance and target driven banking sector creates unique psychosocial challenges for female employees. This thesis addresses contextual gaps by examining these challenges and how it shapes turnover intention.

Design/Methodology/Approach: A sequential explanatory mixed methods design was used. Quantitative data were collected through online surveys using Qualtrics and analysed using hierarchical multiple linear regression. Qualitative data were collected using semi-structured online interviews and analysed using thematic analysis in NVivo.

Findings: Quantitative findings showed that: Work-Family Conflict, Social Support, Leadership (transformational leadership), Perceptions of HR Practices (performance appraisal, job Security, and work-life balance, recruitment and selection), Emotional Exhaustion, Abusive Supervision, Psychosocial Safety Climate and Job Satisfaction were significant predictors of turnover intention. Qualitative findings produced four themes: 1. Increased stress due to WFC 2. Coping with WFC 3. Perceptions of gendered discrimination and 4. Turnover decisions and destinations.

Research Implications/Limitations: Findings were interpreted using Conservation of Resources Theory and Social Exchange Theory and showed that factors that compromise on emotional and psychological resources (resource depletion) as well as negative social exchanges had greater influence than ergonomic or structural considerations. An intersectionality lens showed that structural challenges and gendered expectations intersect to 6 shape women’s career trajectories. Limitations include sample representativeness and generalisability as findings are gender and context specific.

Practical Implications/Contributions: Findings can inform organisational policies and interventions aimed at enhancing retention among women in the Ghanaian banking sector.

Originality/Value: This thesis expands the work of Asiedu-Appiah et al. (2015) who studied work-life balance practices, performance and turnover intention by broadening the scope of variables examined and adopting a sequential explanatory mixed methods design. Through Thematic analysis and an intersectionality lens a clear knowledge of the lived experiences of women in the Ghanaian banking sector in relation to turnover decisions and destinations is achieved.

Item Type:	Thesis
Creators:	Osei-Gyasi, A.K.
Contributors:	Name Role NTU ID ORCID Williams, G. Thesis supervisor PSY3WILLIG https://orcid.org/0000-0001-8656-9289 Serfioti, D. Thesis supervisor PSY3SERFID https://orcid.org/0000-0003-4175-0652
Date:	September 2024
Rights:	The copyright in this work is held by the author. You may copy up to 5% of this work for private study, or personal, non-commercial research. Any re-use of the information contained within this document should be fully referenced, quoting the author, title, university, degree level and pagination. Queries or requests for any other use, or if a more substantial copy is required, should be directed to the author.
Divisions:	Schools > School of Social Sciences
Record created by:	Jeremy Silvester
Date Added:	23 Jan 2026 14:07
Last Modified:	23 Jan 2026 14:07
URI:	https://irep.ntu.ac.uk/id/eprint/55109

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