Browse by ORCID

MOIN, S.M.A., DEVLIN, J. and MCKECHNIE, S., 2023. Introducing a composite measure of trust in financial services. The Service Industries Journal, 43 (11-12), pp. 896-922. ISSN 0264-2069

NATH, P., DEVLIN, J. and REID, V., 2018. The effects of online reviews on service expectations: do cultural value orientations matter? Journal of Business Research, 90, pp. 123-133. ISSN 0148-2963

CHEN, T., MA, K., BIAN, X., ZHENG, C. and DEVLIN, J., 2018. Is high recovery more effective than expected recovery in addressing service failure? — a moral judgment perspective. Journal of Business Research, 82, pp. 1-9. ISSN 0148-2963

MOIN, S.M.A., DEVLIN, J.F. and MCKECHNIE, S., 2017. Trust in financial services: the influence of demographics and dispositional characteristics. Journal of Financial Services Marketing, 22 (2), pp. 64-76. ISSN 1363-0539

MOIN, S.M.A., DEVLIN, J. and MCKECHNIE, S., 2016. The magic of branding: the role of ‘pledge’, ‘turn’ and ‘prestige’ in fostering consumer trust in financial services. Journal of Financial Services Marketing, 21 (2), pp. 113-126. ISSN 1363-0539

SEKHON, H.S., ROY, S.K. and DEVLIN, J., 2016. Perceptions of fairness in financial services: an analysis of distribution channels. International Journal of Bank Marketing, 34 (2), pp. 171-190. ISSN 0265-2323

NATH, P., DEVLIN, J. and REID, V., 2016. Expectation formation in case of newer hotels: the role of advertising, price, and culture. Journal of Travel Research, 55 (2), pp. 261-275. ISSN 0047-2875

SEKHON, H., ROY, S.K., CHADWICK, S. and DEVLIN, J., 2016. Corporate image and a sport’s governing body. The Service Industries Journal, 36 (11-12), pp. 556-575. ISSN 0264-2069

DEVLIN, J.F., ENNEW, C.T., SEKHON, H.S. and ROY, S.K., 2015. Trust in financial services: retrospect and prospect. Journal of Financial Services Marketing, 20 (4), pp. 234-245. ISSN 1363-0539

ROY, S.K., DEVLIN, J.F. and SEKHON, H., 2015. The impact of fairness on trustworthiness and trust in banking. Journal of Marketing Management, 31 (9-10), pp. 996-1017. ISSN 0267-257X

MOIN, S.M.A., DEVLIN, J. and MCKECHNIE, S., 2015. Trust in financial services: impact of institutional trust and dispositional trust on trusting belief. Journal of Financial Services Marketing, 20 (2), pp. 91-106. ISSN 1363-0539

ASHBY, S., PETERS, L.D. and DEVLIN, J., 2014. When an irresistible force meets an immovable object: the interplay of agency and structure in the UK financial crisis. Journal of Business Research, 67 (1), pp. 2671-2683. ISSN 0148-2963

DEVLIN, J.F., KUMAR ROY, S. and SEKHON, H., 2014. Perceptions of fair treatment in financial services: development, validation and application of a fairness measurement scale. European Journal of Marketing, 48 (7/8), pp. 1315-1332. ISSN 0309-0566

SEKHON, H., ENNEW, C., KHAROUF, H. and DEVLIN, J., 2014. Trustworthiness and trust: influences and implications. Journal of Marketing Management, 30 (3-4), pp. 409-430. ISSN 0267-257X

DEVLIN, J.F., ENNEW, C.T., MCKECHNIE, S. and SMITH, A., 2013. Would you believe it? A detailed investigation of believability in comparative price advertising. Journal of Marketing Management, 29 (7-8), pp. 793-811. ISSN 0267-257X

WORTHINGTON, S. and DEVLIN, J., 2013. Fairness and financial services in Australia and the United Kingdom. International Journal of Bank Marketing, 31 (4), pp. 289-304. ISSN 0265-2323

MCKECHNIE, S., DEVLIN, J., ENNEW, C. and SMITH, A., 2012. Effects of discount framing in comparative price advertising. European Journal of Marketing, 46 (11/12), pp. 1501-1522. ISSN 0309-0566

DEVLIN, J.F., 2011. Evaluative cues and services: the effect of consumer knowledge. Journal of Marketing Management, 27 (13-14), pp. 1366-1377. ISSN 0267-257X

CHUAH, S. and DEVLIN, J., 2011. Behavioural economics and financial services marketing: a review. International Journal of Bank Marketing, 29 (6), pp. 456-469. ISSN 0265-2323

DEVLIN, J., 2010. The stakeholder product brand and decision making in retail financial services. The Service Industries Journal, 30 (4), pp. 567-582. ISSN 0264-2069