Items where Author is "Wirtz, J"

Journal article

EHRET, M. and WIRTZ, J., 2018. Ownership of co-creation assets: driving B2B value propositions in the service economy. Journal of Creating Value, 4 (1), pp. 42-60. ISSN 2394-9643

WIRTZ, J. and EHRET, M., 2017. Capturing value in the service economy. Journal of Service Management Research, 1 (1), pp. 22-38. ISSN 2511-8676

NDUBISI, N.O., EHRET, M. and WIRTZ, J., 2016. Relational governance mechanisms and uncertainties in nonownership services. Psychology & Marketing, 33 (4), pp. 250-266. ISSN 0742-6046

EHRET, M. and WIRTZ, J., 2016. Unlocking value from machines: business models and the industrial internet of things. Journal of Marketing Management, 33 (1-2), pp. 111-130. ISSN 0267-257X

WIRTZ, J., TUZOVIC, S. and EHRET, M., 2015. Global business services. Journal of Service Management, 26 (4), pp. 565-587. ISSN 1757-5818

EHRET, M., KASHYAP, V. and WIRTZ, J., 2013. Business models: impact on business markets and opportunities for marketing research. Industrial Marketing Management, 42 (5), pp. 649-655. ISSN 0019-8501

EHRET, M. and WIRTZ, J., 2010. Division of labor between firms: business services, non-ownership-value and the rise of the service economy. Service Science, 2 (3), pp. 136-145. ISSN 2164-3962

WIRTZ, J., SVENSSON, G. and EHRET, M., 2009. Creative restruction – how business services drive economic evolution. European Business Review, 21 (4), pp. 380-394. ISSN 0955-534X

Chapter in book

EHRET, M. and WIRTZ, J., 2019. Sharing uncertainty across organizations: service capital and customer engagement for realizing nonownership value. In: L.D. HOLLEBEEK and D.E. SPROTT, eds., Handbook of research on customer engagement. Cheltenham: Edward Elgar, pp. 423-440. ISBN 9781788114882 (Forthcoming)

WIRTZ, J. and EHRET, M., 2019. Asset-based strategies for capturing value in the service economy. In: P.P. MAGLIO, C.A. KIELISZEWSKI, J.C. SPOHRER, K. LYONS, L. PATRICIO and Y. SAWATANI, eds., Handbook of service science. Volume II. Service science: research and innovations in the service economy . Cham, Switzerland: Springer International. ISBN 9783319985114

EHRET, M. and WIRTZ, J., 2015. Creating and capturing value in the service economy: the crucial role of business services in driving innovation and growth. In: J.R. BRYSON and P.W. DANIELS, eds., Handbook of service business: management, marketing, innovation and internationalisation. Cheltenham: Edward Elgar, pp. 129-145. ISBN 9781781000403

WIRTZ, J. and EHRET, M., 2013. Service-based business models: transforming businesses, industries and economies. In: R.P. FISK, R. RUSSELL-BENNETT and L.C. HARRIS, eds., Serving customers: global services marketing perspectives. Prahran, Victoria: Tilde University Press, pp. 28-46. ISBN 9780734610997

Conference contribution

EHRET, M. and WIRTZ, J., 2016. The services sector and the rise of entrepreneurship. In: SERVSIG International Research Conference 2016, Maastricht University, Maastricht, The Netherlands, 17-19 June 2016.

EHRET, M. and WIRTZ, J., 2015. Service enterprise - the contribution of business services to the uncertainty-sharing and the stimulation of enterprising activity. In: 24th Annual Frontiers in Service Conference 2015, San Jose, California, USA, 9-12 July 2015.

EHRET, M. and WIRTZ, J., 2012. Business services and economic growth. In: 7th AMA SERVSIG International Service Research Conference, Helsinki, Finland, 7-9 June 2012.