Items where Author is "Resnick, S"

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Journal article

CASSIDY, K. and RESNICK, S., 2020. Adopting a value co-creation perspective to understand high street regeneration. Journal of Strategic Marketing. ISSN 0965-254X

AJIBOYE, T., HARVEY, J. and RESNICK, S., 2019. Customer engagement behaviour on social media platforms: a systematic literature review. Journal of Customer Behaviour, 18 (3), pp. 239-256. ISSN 1475-3928

CHENG, R., LOURENÇO, F. and RESNICK, S., 2016. Educating graduates for marketing in SMEs: an update for the traditional marketing curriculum. Journal of Small Business and Enterprise Development, 23 (2), pp. 495-513. ISSN 1462-6004

RESNICK, S., FOSTER, C. and WOODALL, T., 2014. Exploring the UK high street retail experience: is the service encounter still valued? International Journal of Retail & Distribution Management, 42 (9), pp. 839-859. ISSN 0959-0552

WOODALL, T., HILLER, A. and RESNICK, S., 2014. Making sense of higher education: students as consumers and the value of the university experience. Studies in Higher Education, 39 (1), pp. 48-67. ISSN 0307-5079

FOSTER, C. and RESNICK, S., 2013. Service worker appearance and the retail service encounter: the influence of gender and age. The Service Industries Journal, 33 (2), pp. 236-247.

RESNICK, S. and GRIFFITHS, M.D., 2012. Alcohol treatment: a qualitative comparison of public and private treatment centres. International Journal of Mental Health and Addiction, 10, pp. 185-196.

RESNICK, S., CHENG, R., BRINDLEY, C. and FOSTER, C., 2011. Aligning teaching and practice: a study of SME marketing. Journal of Research in Marketing and Entrepreneurship, 13 (1), pp. 37-46. ISSN 1471-5201

RESNICK, S. and GRIFFITHS, M.D., 2011. Service quality in alcohol treatment: a research note. International Journal of Health Care Quality Assurance, 24 (2), pp. 149-163. ISSN 0952-6862

Book contribution

CASSIDY, K., LEWIS, J. and RESNICK, S., 2016. From clicks to bricks. In: D. JOBBER and F. ELLIS-CHADWICK, eds., Principles and practice of marketing, 8th ed. McGraw-Hill Education. ISBN 139780077174149

Chapter in book

POORREZAEI, M., PICH, C. and RESNICK, S., 2020. The John Lewis and Partners customer experience. In: A. WILSON, V.A. ZEITHAML, M.J. BITNER and D.D. GREMLER, eds., Services marketing: integrating customer service across the firm. London: McGraw-Hill, pp. 422-429. ISBN 9781526847805

CASSIDY, K., DELHULLU, V., GRIMSEY, B. and RESNICK, S., 2019. Marketing a 'place' in a rapidly changing environment. In: D. JOBBER and F. CHADWICK-ELLIS, eds., Principles and practices of marketing. 9th ed. Maidenhead: McGraw-Hill Higher Education, pp. 67-70. ISBN 9781526847232

CASSIDY, K., RESNICK, S., LEWIS, J. and BLACKLEY, N., 2016. Expert commentary: from bricks to clicks. In: C. HOLLOMAN, ed., How to sell online: the experts guide to making your business more successful and profitable online. Harlow: Pearson, pp. 8-17. ISBN 9781292148403

RESNICK, S., 2015. Retail customer service. In: H. GOWOREK and P.J. MCGOLDRICK, eds., Retail marketing management: principles and practice. Harlow: Pearson, pp. 246-265. ISBN 9780273758747

BRINDLEY, C., RESNICK, S., CHENG, R. and FOSTER, C., 2013. Marketing healthcare: a healthy challenge? In: D. JOBBER and F. CHADWICK-ELLIS, eds., Principles and practices of marketing. Maidenhead: McGraw-Hill Higher Education, pp. 392-394. ISBN 9780077140007

Conference contribution

AJIBOYE, T., RESNICK, S. and HARVEY, J., 2020. Customer engagement behaviour on social media platforms: how are SME fashion retailers engaging. In: CERR 2020 5th Colloquium on European Research in Retailing, University of Valencia, Spain, 1-2 September 2020.

WIJEYARATNE, O., RESNICK, S. and POORREZAEI, M., 2019. Exploring negative customer brand engagement in social media: a framework of antecedent and consequence. In: British Academy of Management Conference (BAM2019), Aston University, Birmingham, 3-5 September 2019.

FUJIWARA, A., RESNICK, S., CASSIDY, K. and BROWN, A., 2019. Exploring the role of music on the online customer experience. In: Frontiers in Service Conference, The National University of Singapore, Singapore, 18-21 July 2019.

RESNICK, S., WOODALL, T., LEE, L.W. and POORREZAEI, M., 2019. Exploring value-related perspectives of students over time: describing a linked research programme comprising four studies. In: Academy of Marketing Conference, Regent’s University London, London, 2-4 July 2019.

POORREZAEI, M., PICH, C. and RESNICK, S., 2019. Investing the customer journey and the impact of online and offline touchpoints on brand loyalty in the context of a UK retailer. In: 2019 European Association for Education and Research in Commercial Distribution (EAERCD) 20th Annual Conference, Zaragoza, Spain, 2-4 July 2019.

FUJIWARA, A., RESNICK, S., CASSIDY, K. and BROWN, A., 2019. Is music the food of shopping? An exploration of music in online retail environment. In: 20th Conference European Association for Education and Research in Commercial Distribution, Zaragoza, Spain, 2-4 July 2019.

CASSIDY, K. and RESNICK, S., 2018. Reimagining the UK high street through value co-creation. In: 25th Recent Advances in Retailing and Services Science (EIRASS) Conference, Madeira, 16-19 July 2018.

CASSIDY, K., ELMS, J., GRIMSEY, W., DEHULLU, V., RESNICK, S. and BLACKLEY, N., 2018. The future of physical retailing and its role within the high street ecosystem. In: 51st Academy of Marketing Conference (AM2018), University of Stirling, Stirling, Scotland, 2-5 July 2018.

FUJIWARA, A., RESNICK, S., CASSIDY, K. and BROWN, A., 2017. Evaluating the influence of music on shoppers' flow in an online fashion retail environment. In: BAM 2017: Re-connecting Management Research with the Disciplines: Shaping the Research Agenda for the Social Sciences: 31st British Academy of Management Annual Conference, Warwick Business School, University of Warwick, 5-7 September 2017.

FUJIWARA, A., RESNICK, S., CASSIDY, K. and BROWN, A., 2017. Evaluating the influence of music on shoppers' flow in an online fashion retail environment. In: British Academy of Management Conference (BAM2017), Warwick University, Coventry, 5-7 September 2017.

CASSIDY, K., GRIMSEY, W., DEHULLU, V., RESNICK, S. and BLACKLEY, N., 2017. Unravelling heuristics at play in the high street service ecosystem. In: Frontiers in Service Conference, Fordham University, New York, USA, 22-25 June 2017.

RESNICK, S., SIMPSON, M. and CHENG, R., 2016. How can SMEs use social media to engage with customers? In: 24th International Colloquium in Relationship Marketing (ICRM 2011), Toulouse School of Management, Toulouse, France, 7-8 September 2016.

RESNICK, S., SIMPSON, M., CHENG, R. and GUPTE, S., 2016. Social media as a SME marketing tool: how useful is it? In: 49th Academy of Marketing Conference (AM2016), Newcastle Business School, Northumbria University, Newcastle, 4-7 July 2016.

LEWIS, J. and RESNICK, S., 2015. Exploring SME multichannel retailing: preliminary findings from a UK exploratory study. In: 18th International Conference on Research in the Distributive Trades of the European Association for Education and Research in Commercial Distribution (EAERCD), Rennes, France, 1-3 July 2015.

RESNICK, S., CASSIDY, K. and LEWIS, J., 2014. From 'clicks to bricks': a route to multichannel retailing: case study. In: 47th Academy of Marketing Conference (AM2014), Bournemouth University, Bournemouth, 7-10 July 2014.

LEWIS, J., CASSIDY, K. and RESNICK, S., 2014. ‘Clicks to bricks’: a multi–channel opportunity. In: 21st International Conference on Recent Advances in Retailing and Consumer Services Science, Bucharest, Romania, July 2014, Bucharest.

CASSIDY, K., RESNICK, S., BLACKLEY, N. and WHYSALL, P., 2013. Barriers to university-industry research relationship: the case of UK academics and retailers. In: International Colloquium in Relationship Marketing, Rennes, France, September 2013, Rennes.

RESNICK, S. and BLACKLEY, N., 2013. Does academic research inform UK retail practice: time for a rethink? In: 17th Conference of the European Association for Education and Research in Commercial Distribution (EAERCD 2013), University of Valencia, Valencia, Spain, 3-5 July 2013.

BLACKLEY, N. and RESNICK, S., 2013. How can academics market themselves to retail practitioners: time for a multi-channel approach? In: Academy of Marketing Conference, University of South Wales, Cardiff, 8-11 July, 2013.

RESNICK, S. and WOODALL, T., 2012. How far will consumers go? Evaluating the potential for dispensability of the 'people-P' in non-commodity consumer encounters. In: Academy of Marketing Annual Conference, Southampton Management School, University of Southampton, Southampton, 2-5 July 2012.

RESNICK, S. and CHENG, R., 2011. Marketing in SMEs: a proposed '4ps' model. In: Academy of Marketing Conference, University of Liverpool Management School, Liverpool, 5-7 July 2011, Liverpool.

RESNICK, S. and CHENG, R., 2011. Small business marketing: taking a bigger teaching perspective. In: British Academy of Management Conference, Aston Business School, Birmingham, 13-15 September 2011, Birmingham.

RESNICK, S., CASSIDY, K. and FOX, C., 2011. A perspective on relationship quality in drug treatment services using patient to patient research. In: 19th International Colloquium in Relationship Marketing (ICRM 2011), Saunders College of Business, Rochester Institute of Technology, New York, 27-30 September 2011, Rochester, New York.

FOSTER, C. and RESNICK, S., 2011. The role of age and gender in the retail service encounter. In: 16th Conference of the European Association for Education and Research in Commercial Distribution, University of Palma, Palma de Mallorca, Spain, June 2011.

FOSTER, C. and RESNICK, S., 2011. The role of gender in service quality. In: European Association of Education and Research in Commercial Distribution (EAERCD) 16th International Conference on Research in the Distributive Trades, Parma, Italy, 29 June - 1 July 2011, Parma, Italy.

RESNICK, S., CHENG, R., FOSTER, C. and BRINDLEY, C., 2010. Aligning teaching and practice: a qualitative study of marketing in SMEs. In: Academy of Marketing Conference, Coventry University Business School, Coventry, 6-8 July 2010, Coventry.

RESNICK, S. and FOSTER, C., 2010. Can I help you? Exploring service quality in a health and beauty retailer. In: British Academy of Management Conference (BAM 2010), University of Sheffield, Sheffield, 14-16 September 2010, Sheffield.

CHENG, R., RESNICK, S., BRINDLEY, C. and FOSTER, C., 2010. It's marketing... but not as we know it: a qualitative study of marketing in SMEs. In: British Academy of Management Conference (BAM 2010), University of Sheffield, Sheffield, 14-16 September 2010, Sheffield.

RESNICK, S., CHENG, R., BRINDLEY, C. and FOSTER, C., 2010. Marketing care: a healthy challenge? Case study. In: Academy of Marketing Conference, Coventry University Business School, Coventry, 6-8 July 2010, Coventry University Business School, Coventry, 6-8 July 2010.

FOSTER, C. and RESNICK, S., 2010. The role of visible diversity in retail service quality. In: British Academy of Management Conference (BAM 2010), University of Sheffield, Sheffield, 14-16 September 2010, Sheffield.

FOSTER, C. and RESNICK, S., 2009. The role of gender in service quality: a study in health and beauty retail. In: Academy of Marketing, Leeds Metropolitan University, Leeds, 7-9 July 2009, Leeds.

Research report for external body

CASSIDY, K., RESNICK, S. and WHYSALL, P., 2013. Retail Navigator final report. Economic and Social Research Council (ESRC).

BARNARD, A., DE MOTTE, C., BAILEY, D., ELLICOTT, D., KERLIN, L. and RESNICK, S., 2013. Joint Strategic Needs Assessment for substance misuse services in Nottinghamshire. Final report. Nottingham: Nottingham Trent University.

This list was generated on Wed Oct 20 10:30:57 2021 UTC.